HPAE Retiree Medical Trust – Information About Your Benefits & Who to Contact
Please visit the Zenith-American website for additional Retiree Medical Trust information. Benserco/Zenith-American is the Third Party Administrator (TPA) of the Trust. On their web site, you will find the following regarding the HPAE Retiree Medical Trust:
- How to Submit a Claim for Reimbursement (Click here to find out how to use a fillable PDF form for reimbursement claim submissions.)
- Summary Plan Description
- Participant Information Card
- Medical Expense Reimbursement Form
- Summary Annual Report
Online Access to Your Contribution History
As of May 2017, Benserco/Zenith-American has upgraded their website for the HPAE Retiree Medical Trust. After an HPAE member completes the registration process, she/he will be able to access their work history, contributions, and annual participant statement. To access your contribution history online, go to the Zenith-American HPAE Retiree Medical Trust webpage and click on Member Login.
Online Estimated Benefit Calculator
HPAE members who participate in the Retiree Medical Trust can now calculate their estimated monthly medical reimbursement benefits for when they plan to retire and the total amount of medical reimbursements they will receive after retirement.
Click here to use the estimated benefit calculator.
Annual Reports to Plan Participants
Benserco/Zenith-American sends out each year a Summary Annual Report to all plan participants, whether still working or inactive (retired or left employment with a participating employer). In addition, Benserco/Zenith-American provides participants annually with an Annual Participant Statement for each individual participant regarding their contributions and status in the plan. Click below for an explanation of the statement and “Frequently Asked Questions” (FAQ) about plan benefits.
Explanation of the Annual Participant Statement and FAQ
Who To Contact for More Information About Your Benefits:
Please contact the following staff from Zenith American Solutions, the administrator of the Trust, to find out about the benefits you have accrued, eligibility for benefits, and how to submit claims for reimbursement benefits:
For General Questions and Inquiries: (201) 947-8000 (Press * for HPAE RMT)
For Contribution Related Inquiries: HPAERMTCONTRIBS@zenith-american.com
To Submit Claims and Documents:HPAERMTCLAIMS@zenith-american.com
Questions Regarding Eligibility and Contributions (Actives):
Ena Edwards
Email: EDEdwards@Zenith-American.com
Phone: 201-947-8000 (Press * for HPAE RMT)
Questions Regarding Claims:
PBS Debit Card Claims
PBS Customer Service
Phone: 888-333-3901
All Other Claims (Non-PBS Debit Card)
Christine Duong
Email: CDuong@zenith-american.com
Phone: 201-947-8000 (Press * for HPAE RMT)
For general information about the Retiree Medical Trust, you can also contact the two HPAE Trustees: Alice Haworth or Mike Slott.